General Information
Can my dock touch the bottom of the water plan?
Candock’s docks are extremely resistant and can support a heavy load, even on ground. So there is no problem if your dock touches the bottom of the water plan. However, make sure there are no sharp objects where your dock touches the ground.
Is pale gray the only color available?
No, pale gray and beige are the basic colors, however other colors are available on demand.
What is the warranty on the product?
Candock offers a twenty year warranty on its products.
In order that the warranty be applied, within 30 days of purchase you must go to the following website – http://www.candock.com/about-us/support-and-warranty/register product/ and follow the instructions.
There is also a five year warranty on the Jetslide systems.
Can I assemble my dock on the water?
Yes, but we recommend to assemble the dock on the shore in sections, and then put the sections in the water and finish the assembly.
Can I install my Candock dock myself?
Yes, in the case of a standard installation, the product is very simple to assemble and install. At the time of purchase, 1000 Islands Docks will provide you with the necessary information to install the dock yourself. We can also offer you their installation services. If you experience problems with the installation, we invite you to contact us directly via e-mail or through our toll-free number. On the other hand, if you want the warranty to be applied, you have to send Candock a picture, as soon as the installation is finished. If you cannot confirm that the installation respects all requirements needed and requested by Candock, the warranty cannot/will be applied.
Can the dock be moved around on the water?
Yes, the Candock system is very light and can be easily towed behind a small boat, entirely, or in sections.
Does your product require much maintenance?
Other than normal cleaning of the surface, the product requires virtually no maintenance. This leaves more free time to enjoy the use of your Candock dock.
How can we purchase the product? What are the minimum quantities? What are the methods of payments?
To receive accurate answers to these questions, use the contact form on the contact page and provide us with as many details as possible. Each installation is unique and depends on: where you live, method of payment, terms of delivery, etc. We will get back to you as soon as is possible with the answers to your questions.
How many cubes must I use in order to have good stability?
You must use three cubes wide for minimum stability. The average number of cubes used is between 3 and 5. Of course by increasing the number of cubes used, you improve the stability of the dock. The surfaces of our cubes have a special motif, which, under normal usage, are designed to provide an anti-skid surface.
Why buy a Candock instead of another similar product?
Candock will be the last dock you ever buy. It is virtually maintenance-free, eco-friendly, lightweight, economical, durable, and easy to assemble. Moreover, it can be modified year after year if you wish, or even given a completely new function. In addition, Candock offers a twenty year warranty on its products.
Why choose/buy Candock over an inexpensive low quality product?
Do not rely on price. Be very careful with low prices, which seem extremely competitive compared to the European or American market.
In the plastic industry, you have to be careful when choosing a product in order to reduce cost. The companies need to reduce the quality of the plastic, make the walls thinner or using cheap unqualified labor for production or a combination.
Serious companies have warranties that support their claims and their quality while cheap low cost products don’t.
- Candock products are manufactured according to ISO 9001 and ISO 14001
- Candock has a large distribution network
- Candock has 40 years of experience in the plastic industry
- Candock offers the absolute best service provided by highly qualified employees and distributors.
Will the G2 line fit with the old line?
The G2 line can work with the G1 line, however in order for it to function properly it must be installed professionally with some additional components. Please contact your distributor for more information.
What is the function of the edge cubes?
The edge cubes provide a sleek and finished look to your Candock application. When edge cubes are installed there is no need for bumpers or mooring whips as the surface of the cubes does not cause any abrasions to the personal water craft, a care free solution.
Product Strength
Is it possible to leave our Candock in the water during the winter months?
It is possible, however only if there is no ice movement during the winter. If ice conditions and weather permits it, leaving your Candock in the water will not only save you time, it will also save on fees associated with the removal and re-installation of the dock. If there is ice movement during the winter, it is highly recommended that your dock be stored during the winter.
Does the sun affect the product?
Candock’s products are UV-resistant and have a UV protector built into the polymers of the resin. The sun will not affect its properties in any way. Plus, its light color will assure you a comfortable surface to walk on barefoot unlike the black color ones often used by other manufacturers.
What kind of weather conditions can the Candock withstand?
As with all other types of floating docks, a protected area where waves are inferior to 3′ or 1 m is recommended. We have however frequently witnessed our system withstand extreme weather and tidal conditions. Our modular system is of small size, allowing it to move easily with the waves, instead of resisting them. If where you are located, the waves are higher that 3′ (1m), Candock docks are made to withstand severe weather conditions, although, you have to contact us to see how the warranty applies in those cases.
The Jetslide Dry Dock System
Can I use my Jetslide with a Jet Boat?
Yes, there are some specific adjustments to be made during installation, but the system works very well with Jet Boats.
Could the engine stand damage the Jetslide?
No, not if the Jetslide system is properly used. The Jetslide has a V-shaped entrance point, specially designed to block the engine stand when the boat gets to final resting position. If you follow the instructions and use the product correctly, the engine will not damage the Jetslide. If you do not follow the recommendations or do not use the system properly, then the Jetslide can be damaged. The Jetslide has been foamed to prevent sinking in case of an accident.
Could the Jetslide system cause damage to the hull of my boat?
No, the Jetslide is made of a more flexible plastic than the hull of your boat. Moreover, the smooth surface of the Jetslide will assure an on/off slippery surface thus eliminating most of the friction.
How to use the JetSlide?
Please refer to your instruction manual, in the section About, under Support.
Is it normal to see small scratches appear at the entrance point of the Jetslide?
Yes, specific details of your boat hull may put pressure on the entrance of the Jetslide causing superficial small scratches but those won’t affect in any way the overall performance of the Jetslide product.
Why an Air Assist?
The Air Assist is used for heavier watercraft. This system keeps the Jetslide’s dimensions to a size suitable for marina space or cramped locations. It is quick and easy to operate. It will keep your boat dry, while offering you a product that is easy to ship and not bulky and complicated to use compared to other products.